Privacy Policy

ClearScope Building Inspections

Last updated: 22 January 2026

ClearScope Building Inspections (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth)and the Australian Privacy Principles (APPs).

1. Personal Information We Collect

We may collect personal information including, but not limited to:

Full name
Phone number
Email address
Property address
Inspection details (e.g. inspection type, stage of build)
Any information you voluntarily provide via forms, email, phone, or messaging platforms

We only collect information that is reasonably necessary to provide our services.

2. How We Collect Personal Information

We collect personal information through:

Website enquiry and booking forms
Phone calls, emails, SMS, and messaging platforms (including social media)
In-person communication
Third-party platforms such as Meta (Facebook) lead forms

3. How We Use Your Information

We use your personal information to:

Provide building inspection services
Communicate with you about bookings, reports, or enquiries
Issue invoices and process payments
Improve our services and customer experience
Meet legal, regulatory, or insurance requirements

We do not sell or rent your personal information.

4. Disclosure of Personal Information

We may disclose your personal information only where necessary to:

Contractors or service providers who assist in delivering our services
Professional advisers (such as accountants or insurers)
Regulatory authorities or law enforcement, where required by law

All reasonable steps are taken to ensure third parties protect your information.

5. Data Security

We take reasonable steps to protect your personal information from:

Misuse, loss, unauthorised access, modification, or disclosure

This includes secure storage systems and restricted access. However, no method of transmission over the internet is completely secure.

6. Access and Correction

You may request access to, or correction of, your personal information at any time by contacting us using the details below.
We will respond within a reasonable timeframe.

7. Cookies and Website Analytics

Our website may use cookies or analytics tools to improve functionality and user experience. These tools do not personally identify you.

8. Complaints

If you believe your privacy has been breached, please contact us first so we can attempt to resolve the issue.
If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Contact Us

For privacy enquiries, access requests, or complaints, contact:

ClearScope Building Inspections
📧 hello@clearscopebuildinginspections.com.au
📞 03 9875 2583